Benefits

Servicing the local community

 

 Bob already has a thirty-four-year history of providing his services to his local community. From that experience, he has discovered that parents and families want a sport that is organised, that delivers depth in their child’s competitions so it can cater for all standards and one that provides competent coaches through continued coaching development and education. All of which will deliver proper training and development in the skills of the game. 

 

In the open age market (adult competitions) the need is to deliver competitions that will provide fitness and socially interactive opportunities, again with competitions that cater for all standards.

 

Delivering that Service

 

In delivering that service we have to emphasise quality in all aspects of the BMBA program, from response to enquiries to provision of information, to the conduct and performance of all BMBA employees, from referees and coaches through to our program and competition administrators. In our administrative and governance responsibilities and the delivery of equipment for the conduct of the sport, including the provision of facilities, quality in the service we provide to our members must be paramount. Included in that quality, must be honesty, integrity and fairness in all aspects of our service to BMBA members and the wider community.

 

Respecting the rights of every member, volunteer and employee

 

We should endeavour to appoint the best possible people in roles that are beneficial for the BMBA, its program development and ultimately the viability of our venues. We should respect those who provide their services to the BMBA, whether paid or voluntary and provide them with all the support they require. All of them should be encouraged to be involved in the planning and direction of the BMBA and should be utilised to make the best use of their talent.

 

The BMBA should have as its goal a standard of excellence second to none in its provision of service, governance, and provision of equipment and facilities. This must cover all of the following aspects

♦ customer service

♦ competition development and depth

♦ standard of coaching,

♦ refereeing

♦ playing and competition

 

In achieving all of the above, we will deliver a vibrant and positive environment in whatever facility we develop. This will deliver benefits not only to BMBA participants, members, staff and customers but to the wider community more broadly.